People claiming to be a period Warner Cable technician are spilling techniques on Reddit.

Energy Warner Cable, the second-largest carrier of TV and websites in the us, advised Quartz it is looking at the posts. “We’re not able to validate if this people is a current or previous staff,” a spokesman stated.

Reddit consumer cableguy_the started an “Ask Me such a thing” (AMA) thread, publishing photos of their ID badge and consistent as purported proof their job. His answers to the inquiries arriving are really candid. Below are a few highlights (typos protected).

On Comcast’s pending acquisition of the time Warner Cable:

We wish the merger considering that the present party in control could be the worst in present record. Lots of people acquiring fired because of impossible metrics. The electricity might provided to support service reps and removed through the people that in fact go to the residences and correct dilemmas . It’s chaos plus the business will be work like crap IMHO [in my humble viewpoint].

On the pressure between specialists and support service representatives:

Yea customer support reps and specialists are battling a conflict that no body views. We dislike all of them, they dislike us. They determine users the thing is the gear when it rarely are. We determine people to just disregard precisely what the man on telephone says because it’s likely that great, he has got never wired a house, strung a drop or fixed wire.

On what’s truly wrong along with your relationship:

Don’t feel 50percent of just what representative on cellphone informs you. Simply arrange the tech. Try to let him operate. He’s complete this prior to. The rep only suggestions mobile phones. It’s almost NEVER the apparatus inducing the issue.

On key to get better assist:

When a tech shows up ,ask for their supervisors number. Make sure he understands it isn’t to lose him but to escalate a concern. He could contact his sup to make certain the cool but which will help.

On what’s preventing quicker internet get rates:

Seriously, standard analog cable. It takes upwards sooo a lot bandwidth . 1 route per regularity vs bonding multiple wavelengths to produce 8 channel for a downstream and 4 for an upstream . If we get 100% digital tv.. net will receive faster. Additionally https://datingmentor.org/pl/bbw-randki obstruction. If you’re around a college it’s the worst . Grandmother would use this lady 15 meg for e-mail and surfing but younger Johnny school child sucks up the bandwidth in your neighborhood making use of netflix and torrenting and games. Yet they spend alike. IMHO what can fix this is certainly capping information and providing everyone else uncapped speeds.

On the reason why splitting your own wire hookup is actually an awful idea:

Investing in a splitter to simply attenuate the indication is really foolish we actually have items known as attenuators that do this without incorporating needless splitter. But it’s true that way too much sign is simply as bad as not enough we name that distortion

On whether this Reddit AMA will surely cost your their tasks:

I may end up being discharged according to who grabs me. I might will also get an added bonus the so very hard to share with with all the ways this business is now structured.

How Wi-Fi signals is unreliable, and certainly will feel vanquished by doorways and walls:

Indeed best shown. Plaster structure particularly.Solid timber doorways, being in a cellar if the router is found on the second floor or the other way around. Wifi is a fickle beast.

On the “broken” cable modem:

Yea I listen to this a great deal. I’d say in confirmed 12 months I’d say 5% of modems I swapped had been really defective. We carry out some canine and pony tv show and just change it anyway. The issue is almost always perhaps not machines connected. Modems either perform or they don’t. Discover so small around. These are typically very easy equipment. You will find program subscribers using my own laptop everything working alright, next turn back once again to their gear and every thing visits shit. They still require a modem..Its insanity.